Refunds Policy

Welcome to our Refunds Policy page. We are committed to ensuring satisfaction with our Digital Menu Service. However, we understand that there may be circumstances where you need to request a refund. Please review the policy below to understand how refunds are handled.

Eligibility for Refunds

• Subscription Cancellations: Subscribers may cancel their subscription at any time. If you cancel within the first 14 days of your initial subscription or renewal, you may be eligible for a full refund, provided that your account has not been flagged for violations of our Terms of Use, including the uploading of inappropriate content.
• Renewals: For automatic renewals, we provide a grace period of 3 days after the billing date for users to request a refund. This is applicable only if the service has not been utilized during the new billing cycle.

Non-Refundable Circumstances

• Violation of Terms of Use: Accounts found to be in violation of our Terms of Use, including but not limited to the upload of inappropriate, vulgar, or offensive content, may not be eligible for a refund. We reserve the right to refuse a refund request if we determine that the service was misused or used to disseminate prohibited content.
• Beyond the Grace Period: Refund requests made beyond the eligible refund period (14 days for new subscriptions and 3 days for renewals) will not be honored.
• Partial Use: Subscriptions that have been partially used, where the services offered (such as live currency conversion and auto-translate features) have been utilized, may not be eligible for a full refund. We may, at our discretion, offer a prorated refund based on the usage.

Processing Refunds

• To request a refund, please contact our support team through the contact information provided on our website. Include your account details, subscription type, and reason for the refund request.
• Refunds will be processed back to the original method of payment within 7-10 business days upon approval of the refund request.
• We will notify you via email once your refund has been processed.

Final Remarks

Our goal is to provide a high-quality service that meets the needs of our customers. If you have any concerns or are dissatisfied with the service, we encourage you to contact us before requesting a refund. We are here to help resolve any issues you may encounter.